Volunteering during COVID-19

The Food Bank greatly relies on our volunteers, especially in times of crisis. On top of our standard, daily, safety and hygiene processes, we have several additional measures in place to protect volunteers & staff during COVID-19. Visit the Extra Health Precautions section on our COVID-19 response page to learn more.

Volunteer at The Food Bank

Smaller volunteer groups. Same big impact.

Volunteers are the heart and soul of the Food Bank’s mission. Every day, Food Bank volunteers are making a tangible contribution to our communities. Volunteers are vital to ensuring nutritious food reaches our neighbors in needs. We could never do this important work alone!

Volunteer hours last year
Full-time employee equivalency

Welcome to CERVIS!

Summer 2020 we are excited to launch a better online system for self-scheduling volunteer sessions! Get started by clicking your local Branch to see available opportunities. We appreciate your patience and cooperation as we all transition to this better system!

Please note, you will need to create a new login in the CERVIS system. If you need help creating a login, this two-minute video will guide you through the process. Your previous data will not switch over to the CERVIS system, but our staff still have access to that information if you need to verify your hours.

Raleigh Branch

Volunteer at Raleigh

Durham Branch

Volunteer at Durham

Greenville Branch

Volunteer at Greenville

New Bern Branch

Volunteer at New Bern

Sandhills Branch

Volunteer at Sandhills

Wilmington Branch

Volunteer at Wilmington

The Food Bank is honored to be certified by Points of Light as a Service Enterprise! Our certification signifies that we have the capability and management expertise to strategically use our amazing volunteers to make an even bigger difference, not only in our warehouses, but in our communities. This is a prestigious accomplishment, and we are proud to join the top 11 percent of nonprofits nationwide in volunteer management and organizational performance.

Frequently Asked Questions

All volunteers must register online. Registering online is the same as reading and signing the paper Volunteer Information Form we used before. Now, this step does not delay starting the volunteer project by taking up time that could be used to feed neighbors in need!

  • The Food Bank’s Raleigh Branch is located at 1924 Capital Blvd. Please park near the blue volunteer entrance located at the northern side of the building, facing Crabtree Blvd (or the left-hand side when facing the building from Capital Blvd). Volunteers can check-in in the Volunteer Lobby.
  • The Food Bank’s Durham Branch is located at 2700 Angier Avenue, Suite A Durham, NC 27703
  • The Food Bank’s Greenville Branch is located at 1712 Union Street Greenville, NC 27834
  • The Food Bank’s Wilmington Branch is located at 1314 Marstellar Street Wilmington, NC 28401
  • The Food Bank’s Sandhills Branch is located at 195 Sandy Avenue Southern Pines, NC 28387
  • The Food Bank’s New Bern Branch is located at 205 South Glenburnie Road New Bern, NC 28560

Our projects vary based on what is in the warehouse at the time. Generally, you will be determining whether food is safe or unsafe and then putting it in family-sized containers. Projects typically include building food boxes, sorting and repackaging of produce, groceries, bulk dry items like pasta or rice, or labeling food containers.

Yes. This will be addressed at your onsite orientation on the day you volunteer. As a general rule, we recommend people leave valuables locked inside their vehicle for the session.

To allow for effective instructions and full sessions, we ask all group and individual volunteers to arrive by the beginning of your session and to stay until the end of the session.

Volunteers under the age of 18 must be accompanied by an adult at all times. Volunteers 12 years and older are welcome to volunteer during our regular sessions. Volunteers 5-11 years old are welcome to volunteer during our Kids Day sessions only.

The Food Bank recommends a ratio of 1 chaperone: 5 youth volunteers. Please note that these chaperones do count towards your total number of reserved volunteer spots.

Chaperones are required to remain with their volunteers throughout the session and follow all dress and safety guidelines for participation in the project.

Yes, you can. Please bring your documents to the session. Alternatively, you can use your personal volunteer portal to print out your hours.

The Food Bank can verify community service hours for traffic violations only, excluding DUI/DWI. If you fall within these parameters, you must send an email to the volunteer coordinator at the branch location where you plan to work to obtain permission before beginning.

Please contact AdministrativeHelp@foodbankcenc.org or call 919-875-0707 if you need assistance.

Need help?

If your question wasn’t answered in the FAQs or you need help with CERVIS the online self-schedule tool, please contact your branch’s Volunteer Coordinator.

Durham Branch: Julia Waters – jwaters@foodbankcenc.org – (919) 956-2513 ext. 2104
Greenville Branch: Armelia Meadows – ameadows@foodbankcenc.org – (252) 752-4996 ext. 2302
New Bern Branch: Armelia Meadows – ameadows@foodbankcenc.org – (252) 752-4996 ext. 2302
Raleigh Branch: Leah Steffens – lsteffens@foodbankcenc.org   – (919) 865-3024
Sandhills Branch: Sharon McDonald – smcdonald@foodbankcenc.org – (910) 692-5959 ext. 2407
Wilmington Branch: Kathleen Hoolihan – khoolihan@foodbankcenc.org  – (910) 251.1465 ext. 2202

Get social!

We love when volunteers share photos of their experience fighting hunger! Tag us on social media, @FoodBankCENC, on FacebookTwitter, and Instagram or use the tag #NoOneGoesHungry. You never know when your photo could be re-posted!

Scheduled Closings

All branch locations will be closed on these upcoming holidays:

  • July 3-6, 2020  Independence Day
  • July 31, 2020  5th Friday (close at noon)
  • September 7, 2020  Labor Day
  • October 30, 2020  5th Friday (closed full day)
  • November 25, 2020  Close at 3pm
  • November 26-27, 2020  Thanksgiving
  • December 24-25, 2020  Christmas
  • December 31, 2020  New Year's Eve
  • January 1, 2021  New Year's Day
  • January 18, 2021  MLK Day
  • January 29, 2021  5th Friday (close at noon)
  • April 2, 2021  Good Friday
  • April 30, 2021  5th Friday (close at noon)
  • May 31, 2021  Memorial Day
  • June 18, 2021  Juneteenth