Service Insights is an initiative to gain a better understanding of the specific goals and needs of local neighborhoods through direct input from community members.
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Service Insights on Meal Connect (SIMC) is a secure, private platform used by the Food Bank and several of our partner pantries, no-cost markets, meal sites, and delivery programs. For years, this shared online platform has helped anti-hunger organizations work together to provide the food, programs, and resources our communities need most.
Your experiences and perspectives are incredibly important in shaping the services and support offered in our area. We hope you’ll take a few minutes to make your voice heard.
Your Voice Matters
At the Food Bank, we hold people and communities facing hunger at the center of our decisions — from the food we source, to the programs we support, to the public policies we advocate for.
The information you share through Service Insights on Meal Connect directly informs our work, helping our network of partner agencies to:
- Improve the experience of everyone accessing food assistance
- Source more familiar and meaningful food that aligns with families’ needs
- Draw in more donations of food, funding, and supplies
- Advocate for investments and services that benefit all of us
Help Identify New Support
When you share a few bits of basic information, we are better able to help to determine whether you or members of your family are eligible for government-funded programs — including potential assistance with groceries, utilities, and housing.
Examples of information you may be asked to share include:
- First and last name
- Date of birth (for age-based support)
- Street address (some programs are for specific geographic areas)
- Household income
- Number of people in your home (some benefits increase by family size)
- Demographic information
What You Share is 100% Private
Information you share with the Food Bank and our partner organizations is private and protected. No government entity has access to our platform — and we do not lend, sell, or share information with organizations outside our local network. Sharing this information is not a requirement to receive donated food or resources, and your consent is required before anyone can contact you directly.
Learn more about Service Insights on Meal Connect — or reach out to our team with any questions or feedback you may have. We appreciate your perspectives!